Please be aware that The ClementJames Centre is closed from the 19/12/2025 to the 5/01/2025. The following emergency support is available during this time and the following services are offering free hot meals.
We empower people to overcome barriers and challenges and to engage with their own wellbeing.
This enables our clients to pursue their goals. We do this through the provision of Information, Advice and Guidance, and wellbeing support and activities.
Upcoming classes, courses, and clinics can be found on our Centre timetable, and you can also have this sent straight to your inbox each month in our newsletter.
Information, Advice and Guidance
Our Information, Advice and Guidance service is now open for self-referrals and referrals from professionals. Please note that we are only able to offer IAG support to residents of RBKC or those to whom the borough still have a responsibility (i.e. those placed in temporary accommodation out of the borough by RBKC) and people who are eligible for the Community Living Well service (anyone who is registered with one of the GP surgeries listed here).
If you do not fall under any of these criteria, please use this resource to find alternative support for any Advice issue, e.g. Benefits, Housing or Debt support.
If you need support with day to day issues and want to feel more in control of things we can support you with solving your problems. Whether you need help to manage your bills, change schools or apply for benefits – we are here to help you to make positive changes in your life and take steps towards achieving your goals.
Our Information, Advice and Guidance service has been awarded the Advice Quality Standard by the Advice Services Alliance, a nationally recognised quality mark for organisations providing free, independent advice to members of the public.
There have been a few changes recently to the support we can offer clients, and we will now be focusing our efforts on providing Information, Advice and Guidance in six key areas:
- Welfare Benefits Queries, including help with PIP and Universal Credit as well as supporting clients to chase up on delayed payments, applying for new benefits, and appealing against decisions
- Grant Applications for Essential Items
- Food Bank Referrals
- Housing Advice (alongside partnership with Shelter North Kensington)
- Debt Advice (via weekly on-site partnership with Nucleus Debt Advice)
- Community Advice (resolving simple daily issues such as making a complaint)
- We do not offer immigration advice/support. Below are some organisations who may be able to provide support with this:
- North Kensington Law Centre: https://nklc.org.uk/
- Nucleus: 020 7373 4005 https://www.nucleus.org.uk/
Wellbeing
We are going to be taking a pause on our wellbeing programmes. During this time, we’ll be reviewing our wellbeing programmes to ensure we’re delivering the best programmes to meet your needs and interests. We would welcome any feedback on any ideas you have.
Please rest assured that our wellbeing programme and sessions will return in 2026. In the meantime, we’ll be hosting an Open Day on Wednesday 20th August which you are welcome to attend.