This accessibility statement applies to www.clementjames.org. This website is run by The ClementJames Centre. We want as many people as possible to use this website. For example, that means you should be able to:
- Listen to most of the website using a screen reader
- Navigate most of the website using just a keyboard
- Zoom in without the text spilling off the screen
- Navigate the website in multiple ways
- Change the font size without changing the website’s functionality
- Access subtitles or transcripts on video and audio files
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some older images do not have alt text
- Not all linked text is easily understood out of context
- Some audio files do not have a transcript
- The captions are not completely clear on some videos
- Some PDF documents are not fully accessible to screen reader software
- Some error messages on our interactive forms do not make clear what you need to do to correct mistakes
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: email@example.com
- Call: 020 7221 8810
We’ll consider your request and get back to you within 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
020 7221 8810
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone for visiting us in person
We are available to contact via phone and email. Where accessibility adjustments are required, please contact us in advance to arrange your visit.
Technical information about this website’s accessibility
The ClementJames Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Some visual presentations of text and images of text do not have a contrast ratio of at least 4:5:1. This fails WCAG 2.1 success criterion 1.4.3.
Having been quoted for a redesign of the website, we do not currently have the budget to hire a web developer to carry out a redesign in this financial year.
Some non-text functions do not have a contrast ratio of 3.1. This fails WCAG 2.1 success criterion 1.3.11. As above, having been quoted for a redesign of the website, we do not currently have the budget to hire a web developer to carry out a redesign in this financial year.
Some error messages are not helpful when filling out forms. This fails WCAG 2.1 success criterion 3.3.3. Our forms are built and hosted through third party software and ‘skinned’ to look like our website. Having researched the web programming expertise required put this feature in place, as above we currently do not have the budget to hire a web programmer to carry this out this financial year, nor do we already have the expertise required currently.
Content that’s not within the scope of the accessibility regulations
Some images are used purely for decorative purposes. The accessibility regulations do not require us to provide a text alternative as per WCAG 2.1 success criterion 1.1.1.
PDFs and other documents
Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services. By December 2020 we plan to either fix these or add accessible HTML pages. We will also try to ensure that any new PDFs or Word documents we publish will meet accessibility standards and where we find any that are not accessible, we will try to rectify this as soon as possible. Where we have third-party documents on our website, we have asked whether a plain-text version can be provided but regret that we cannot provide an alternative ourselves.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old Impact Reports available on our website.
Preparation of this accessibility statement
This statement was prepared on Tuesday 6th October 2020. It was last reviewed on Wednesday 15th March 2023.
This website was last tested on Tuesday 6th October 2020. The test was carried out by The ClementJames Centre.
We used this approach to decide on a sample of pages to test and undertook a basic accessibility check based on government guidance. The sample included the site’s homepage; text-based content pages; images, video, and audio content; PDFs and other document types; and navigation pages to gather a wide range of material.
The pages sampled were: