At The ClementJames Centre, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to The ClementJames Centre, 95 Sirdar Road, London, W11 4EQ. Alternatively, you can telephone 020 7221 8810.
Who are we?
The ClementJames Centre is a registered charity (no. 1009253) and company limited by guarantee (no. 2677427).
The registered address is 95 Sirdar Road, London W11 4EQ.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services, to make a donation, or if you register to receive our email newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address and email address. If you make a donation online via BT MyDonate, your card information is not held by us. It is collected by BT, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a donation that you have made;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about news, campaigns, events, and other fundraising activities.
- process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for our community, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 020 7221 8810.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com, or write to us at: The ClementJames Centre, 95 Sirdar Road, London W11 4EQ. Alternatively, you can telephone 020 7221 8810.
You have the right to ask for a copy of the information we hold about. We will respond promptly (and at most within 40 days) to this request, although we may ask for any information which we reasonably require to find the information and check the individual’s identity.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. We do not collect or store sensitive information such as credit or debit card details.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
Cookies are mostly used to store your preferences, and provide us with anonymised tracking data to help us understand how people use our website, so we can keep improving it. We share this anonymised data with third-party software like Google Analytics.
Mostly, cookies make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2018.