K&C Citizens Advice Bureau – Advice Service
Advice around housing, benefits, debt and money, and law and rights.
Contact: 0808 278 7982
Closed from Friday 23rd December until Tuesday 3rd January.
Shelter – Urgent Housing Helpline
Housing support including case workers and legal representation.
Contact: 0808 800 4444
This line will be open throughout the festive period, including on Christmas day.
The Samaritans – Support and Listening Service
Contact: If you need an immediate response, the best number to call on is 116 123 (this number is TOLL FREE)
Open 24 hours a day, 365 days a year.
Give Us A Shout – Free, Confidential, Text-Based Crisis Service
Can provide support with suicidal thoughts, abuse or assault, self-harm, bullying, and relationship challenges.
Contact: ‘Text SHOUT’ to 85258
Free on major networks and open 365 days a year.
Adult Community Mental Health Services:
Single Point of Access (SPA)
Provides a first point of contact for people wishing to access adult community mental health services in Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.
Contact: 0800 0234 650
Grenfell Health and Wellbeing Service
Provides a range of psychological therapies and support to help you feel better if you’re feeling traumatised, down, stressed, or have been bereaved. The easiest way to access the service is to self-refer.
Contact: 020 8637 6279
Urgent Line: 0800 0234 650
Food Banks & Support:
For more information and to find your nearest food bank,
visit The Trussell Trust website.
The nearest food banks to The ClementJames Centre are:
The Kensington & Chelsea Food Bank
Contact: 020 3728 9003
Location: Notting Hill Methodist Church,
240 Lancaster Road, Ladbroke Grove, W11 4AH
Open Tuesdays, 11am – 1pm and Fridays, 1pm – 3pm
Closed on Tuesday 27th December.
Please double-check Friday 30th opening hours.
Lancaster West Community Fridge Food Bank
Location: St Clements Church, W11 4EQ
Wednesdays, 3 pm – 4 pm
Lancaster West – Community Lunch
Location: North Kensington Resource Centre
Thursdays, 12 pm – 2 pm
Nourish Hub – Pay what you can café
Contact: 020 7967 1302
Location: Unit A, Swanscombe House, 1 St Ann’s Rd, W11 4SS
Open Monday to Friday, 12 pm – 3 pm
Closed from 3 pm on 23rd December, reopening on 3rd January 2023.
National Debtline
Helps you take the first steps on your debt-free journey.
Contact: 0808 808 4000
Free debt advice is available at the following times:
Monday to Friday, 9am – 8pm and Saturdays, 9:30am – 1pm.
Community Living Well Service
Community Living Well offers a range of services to support social wellbeing and physical and mental health needs. Community Living Well is for people registered with a GP in Kensington and Chelsea or Queen’s Park and Paddington. The easiest way to access the service is through the self-referral form or by speaking to your GP.
For NHS Talking Therapies, contact: 020 3317 4200 / cnw-tr.clw@nhs.net
Victim Support
Support for people who have been affected by crime.
Contact: 08 08 16 89 111
The support line is open 24 hours a day, 365 days a year.
The Mix – Under 25s Support
Helping under 25s take on any challenges they are facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to The Mix via their online community, on social media, through their free, confidential helpline, or through their counselling service.
Contact: 0808 808 4994 / The Mix website
RBKC Warm Spaces – A map showing the location of venues that have been designated as Warm Spaces within the Royal Borough of Kensington and Chelsea.
Better Warm Spaces – As part of the response to this winter’s cost of living crisis, some Better leisure centres and libraries will be offering warm space sessions to anyone living in the area.
RBKC – Cost of Living Support Hub.
ClementJames – Cost of Living Support Information PDF
ClementJames – Cost of Living Support Information Plain-text